scope of law

Applicable law covers all goods and services sold or provided by suppliers, advertisers and merchants.

agents throughout the continent and in the free zones of the UAE. I Also covers products sold through e-commerce platforms

registered in the UAE. Meanwhile, the law does not apply to e-commerce activities carried out

between customers in the UAE and e-commerce companies registered outside the UAE.

Consumer rights

According to the law, UAE consumers have the following rights:

to provide a suitable and safe environment when purchasing a product or receiving a service

• to obtain correct information about the goods they buy, use or consume or the service they receive

• be informed of your rights and obligations

• has the right to choose the most suitable product and service available on the market accordingly

to their wishes

to obtain fair compensation for damages suffered as a result of the purchase or use of defective products

or receiving inappropriate or unprofessional services.